Data Driven Design is not just our motto it is at the core of our solution development process and the primary reason we created the ENVOY® Middleware Framework. Using ENVOY®, companies now have a variety of options on how data retrieval can be optimized, how data transmission is standardized and secured, and how information is coordinated to improve customer service through system interoperability. ENVOY® includes tools for context-enabling non-compliant applications so that all data is synchronized around a single customer. ENVOY® uses data federation to more fully leverage your existing technology investments to bridge information gaps along the continuum of service. Additionally, ENVOY® includes configurable interfaces for self-service channels, live agent capabilities through CTI, and additional interface engines — all which work in accordance with common standards so that companies can strengthen the ROI of their existing systems.