Data Integration- The Heart of Data Driven Design

Data Driven Design is not just our motto it is at the core of our solution development process and the primary reason we created the ENVOY® Middleware Framework. Using ENVOY®, companies now have a variety of options on how data retrieval can be optimized, how data transmission is standardized and secured, and how information is coordinated to improve customer service through system interoperability. ENVOY® includes tools for context-enabling non-compliant applications so that all data is synchronized around a single customer. ENVOY® uses data federation to more fully leverage your existing technology investments to bridge information gaps along the continuum of service. Additionally, ENVOY® includes configurable interfaces for self-service channels, live agent capabilities through CTI, and additional interface engines — all which work in accordance with common standards so that companies can strengthen the ROI of their existing systems.

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