Contact us at

support@ vexis.com 

All customers have access to the automated VEXIS Customer Portal to report issues by e-mail, web, or phone 24 hours a day, 7 days a week.  Although escalation and response time are determined by your service level, the automated service is a great way to open a trouble ticket whenever an issue arises.

Click Here to access the Customer Portal online

Access the Customer Portal by Phone:

• Call VEXIS Customer Support at 1-918-663-8080, or toll free at 1-888-58 VEXIS (888-588-3947)

• Say “Support”.  You will be transferred to our automated VEXIS Customer Portal.

• Your company affiliation will be automatically matched by Caller ID (if available).  Otherwise, you will be asked to say the name of the company you are calling about.

• You will be given the option to create a new support request or inquire about an existing support request.

• If you create a new support request, you will be asked a brief series of questions to help us determine the severity of your issue.

• You will be asked to say your name for contact and security purposes.

• Depending on the level of your support agreement and the severity of the issue, you may be advised of potential charges for after-hours service.  If so, you have the option to submit the support request to be handled on the next VEXIS business day.

• The Customer Portal will confirm your contact information and issue a ticket number for the support request.

• A VEXIS Systems Technical Support Representative will be notified and will contact you to engage in resolving your issue.
• We value your feedback.  Please click here to complete our Customer Portal Satisfaction Survey.