Trouble Tickets

Contact us toll free at

888-58-VEXIS (888-588-3947)

VEXIS Systems believes in superior customer service. As an effort to better serve you, we have established policies and procedures to handle your technical support needs.

A Trouble Ticket system has been developed to expedite this process. Completing Trouble Tickets is your way of letting us know you need help. Once you have completed a Trouble Ticket, a VEXIS Systems Technical Services Engineer will promptly respond.

To establish a trouble ticket, please contact us at 918-663-8080 or toll free at 888-58-VEXIS (888-588-3947) for the Technical Service Department.

Customers also have access to the automated VEXIS Customer Portal to report and track issues by web 24 hours a day, 7 days a week.  Although escalation and response time are determined by your service level, the automated service is a great way to open a trouble ticket whenever an issue arises.  In order to use the VEXIS Customer Portal, you must have a valid user ID and password.  To obtain account access, please contact VEXIS Systems Support at or by phone at 918-663-8080 or toll free at 888-58-VEXIS (888-588-3947).

Click Here to access the Customer Portal online

The VEXIS Systems support specialist answering the phone will establish a trouble ticket into the tracking system and will give you a Ticket-ID for further reference.  Alternatively you can e-mail us at

  • Local: 918-663-8080
  • Fax: 918-280-4040
  • E-Mail: