Support

Contact us toll free at

888-58-VEXIS (888-588-3947)

VEXIS means VIP Service before, during and after every engagement.  Our speech, web and mobile-text-enabled customer portal provides fast, easy, state-of-the-art access to our expert team.

We have extensive, documented processes for troubleshooting, problem resolution, escalation and feedback, including a written VEXIS Support Handbook for customers.  We follow up on every call and collect feedback on every incident to assure customer satisfaction and continuous improvement.

Our dedicated staff routinely receives ratings of 95% or more on trouble-ticket resolution surveys.  Support options include 11x5 (7am-6pm CST) and 24x7.

Customers who choose VEXIS stay with VEXIS … read their comments.

Managed Services

VEXIS Managed Services protects your investment while reducing overhead

  • Extend your IT resources and expertise without headcount
  • Optimize system performance and availability with fail-safe remote monitoring and management
  • Minimize agent and caller disruption by installing critical updates, and performing routine maintenance at your convenience
  • Provide regular hardware and software health-check, capacity analysis and provisioning reports and recommendations
  • Schedule periodic on-site training, inspection, integration and network testing, and strategy meetings

Let VEXIS manage your multi-vendor, on-premise hardware, software and network infrastructure from our state-of-the-art facilities. We offer strict SLAs, and a range of options that can be tailored to your specific requirements.

Hosting

Let VEXIS host your interactive information, communications and transaction applications

  • VEXIS Outsourcing ranges from basic IVR applications to sophisticated offerings that include speech recognition and integrated multi-channel access
  • State-of-the-art data centers utilize the latest advances in security technology, making your systems safe from unauthorized access
  • Multiple networked locations, each with redundant power, backup, HVAC, fire detection and suppression systems significantly reduce fire, earthquake, tornado, hurricane and other disaster risks.

 

  • Local: 918-663-8080
  • Fax: 918-280-4040
  • E-Mail: info@vexis.com