In this issue we will introduce the latest enhancement to the Envoy® framework – Cisco ICM support! The new Envoy® Cisco ICM interface enables the Envoy® Server to communicate with the Cisco ICM Peripheral Gateway (PG). Using the same developer friendly XML message based protocol available for all Envoy® deployments the Envoy® Cisco ICM interface… Read More »
So, as of the last issue, you’ve realized there are a lot of contact center technologies to choose from AND you’ve had your VEXIS Assessment! Now you want to know the “so what” of it all. What does it all mean to me and my business! What are the benefits to my contact center and,… Read More »
In this issue we will introduce the latest enhancement to the Envoy® framework – the Envoy® Client Software Development Kit (SDK). The Envoy® Client SDK enables any custom application to quickly leverage the power of the Envoy® Server’s Plugins. A “Plugin” can add communication to backend systems, centralize business logic, provide CTI functionality, manage pooled… Read More »
Interactive Voice Response systems are a prime topic of discussion for customer complaints and dissatisfaction. For every well-thought out and easy to use IVR deployed in the marketplace, there are likely dozens of systems that are frustrating and difficult to use, and seem incapable of providing the information and completing the tasks that the caller… Read More »
In this issue we will explore how Envoy® Server puts to use the concept of “resource management” in several ways that lead to remarkable performance, flexibility, and feature set. First things first though – what is resource management? Well, it is management of one or more resources, of course. Hmmm, let me try that again.… Read More »
Now would be the time to resolve to enhance your IVR by implementing Speech Recognition technology. And, VEXIS has the experience to design a speech enabled IVR to fit your functional needs, as well as your budgetary needs. VEXIS has on staff one of the most experienced VUI Design Engineers in the industry. Along with… Read More »
There is no better way to put it than to just state “Envoy® Server now supports .NET programming!” Technically, Envoy® Server has been enhanced to host the Microsoft Common Language Runtime (CLR) but that way is just not as much fun to shout out loud. Envoy® Server is a very efficient and scalable framework, but… Read More »
In a previous issue of the VEXIS Voice, I discussed some of the tactics for effective troubleshooting that we successfully employ at VEXIS Systems. Much of the process we use for solving problems was derived from “The 10 Step Universal Troubleshooting Process” by Steve Witt. Here are a few of the steps we discussed in… Read More »
A great deal of consideration is given to selecting the right platform for your contact center. Your IT Infrastructure and Telecom groups are responsible for choosing systems that meet your company’s security, performance, reliability, and other technical requirements. You’ll be pleased to know that VEXIS has partnered with the leading contact center software manufacturers such… Read More »
Back in the mid 1980’s, I got my first real computer – a Texas Instruments TI-99/4A. While playing a game called “Alpiner”, I was precariously trying to move my climber to the top of a summit when a rock knocked the little guy off a ledge. As I started again towards the summit, the game… Read More »