Category Archives: Data Driven Design

When you decide to build a speech-enabled IVR application you hear a lot about the Voice User Interface, or VUI, and the process of designing it, which we call VUI Design. You hear that good VUI design is a critical success factor for your speech application. So you’d like to know a little more about… Read More »

Interactive Voice Response systems are a prime topic of discussion for customer complaints and dissatisfaction. For every well-thought out and easy to use IVR deployed in the marketplace, there are likely dozens of systems that are frustrating and difficult to use, and seem incapable of providing the information and completing the tasks that the caller… Read More »