In the previous issue of the “Envoy® Updates” article ( Building a “Better” Soft Phone, Part Four ) covering the Envoy® Soft Phone (ESP) advanced features I had stated “…as a teaser, consider that ESP communicates with Envoy® Server and that one of the plugins available among standard plugins is the Envoy® Reporting plugin …”.… Read More »
My mother always told me “key performance indicators are the answer to understanding your business and maintaining efficient applications and systems” or was she the one that used to tell me “always wash behind your ears”? Hmmm, not sure which but both are excellent advice. So what is a Key Performance Indicator (KPI)? Well,… Read More »
In the previous three “Envoy® Updates” articles covering the Envoy® Soft Phone (ESP) we looked into performance advantages ( Building a “Better” Soft Phone, Part One ), efficient business use case adaptation ( Building a “Better” Soft Phone, Part Two ) and the slick user interface features ( Building a “Better” Soft Phone, Part Three… Read More »
In the previous two “Envoy Updates” articles – Building a “Better” Soft Phone, Part One and Building a “Better” Soft Phone, Part Two – the technical feature set of the Envoy Soft Phone (ESP) was listed and explained. Before continuing in the technical arena, in this third article, let’s instead take a look at… Read More »
In the previous “Envoy Updates” article – Building a “Better” Soft Phone, Part One – the feature set of the new VEXIS Envoy® Soft Phone (ESP) was being described and (when possible) compared with the feature set available from most softphone vendors. So far, the topics covered – Event Driven (push model), Event Subscription, Event… Read More »
In this issue we will introduce the latest enhancement to the Envoy® framework – Cisco ICM support! The new Envoy® Cisco ICM interface enables the Envoy® Server to communicate with the Cisco ICM Peripheral Gateway (PG). Using the same developer friendly XML message based protocol available for all Envoy® deployments the Envoy® Cisco ICM interface… Read More »
In this issue we will introduce the latest enhancement to the Envoy® framework – the Envoy® Client Software Development Kit (SDK). The Envoy® Client SDK enables any custom application to quickly leverage the power of the Envoy® Server’s Plugins. A “Plugin” can add communication to backend systems, centralize business logic, provide CTI functionality, manage pooled… Read More »
In this issue we will explore how Envoy® Server puts to use the concept of “resource management” in several ways that lead to remarkable performance, flexibility, and feature set. First things first though – what is resource management? Well, it is management of one or more resources, of course. Hmmm, let me try that again.… Read More »
There is no better way to put it than to just state “Envoy® Server now supports .NET programming!” Technically, Envoy® Server has been enhanced to host the Microsoft Common Language Runtime (CLR) but that way is just not as much fun to shout out loud. Envoy® Server is a very efficient and scalable framework, but… Read More »
In this issue we will explore the latest enhancement to the Envoy™ framework commonly referred to as “multi-client endpoint” support, a remarkable new feature. The enhanced capability to support multiple clients with various “message framing” types simultaneously is what makes Envoy™ so flexible and adaptable. Envoy™ Server now communicates with both “Envoy™-enabled” and third party… Read More »